Lotnicza 139 street
54-132 WROCŁAW
POLAND

FAQ - Frequently Asked Questions

Read our FAQ before you send us a message.

What are the fees for the delivery of orders from the Online Store?

The cost of shipment is EUR 10 gross by courier GLS when ordering POWERCRANK READY.
If you ordered the POWERCRANK CUSTOM option, the INPEAK shipment to you is free and carried out by GLS courier.

What payment methods are accepted in the online store?

We accept the following payment methods:

– Payment to the store’s bank account.
– Deposit via the PayU system.

– Deposit via the PayPal system.

How long will it take to complete the order and delivery?

Realization of the POWERCRANK READY order takes 1-3 working days. After receipt of payment for the goods we are required to send a power meter during this time. We are not responsible for transport time, but it usually takes up to 24 hours.

Realization of the POWERRCANK CUSTOM order, max. 3 business days. The time is counted from the moment we pick up your arm crank from the courier until you send the finished product to you. We are not responsible for transport time, but it usually takes up to 24 hours.

How secure are shopping in the online store? Is my data protected?

To ensure full security of personal data transmitted through our websites, the connection to the server is encrypted on the basis of the SSL certificate of Hekko.pl.

All on-line transactions (PayU, PayPal, etc.) also take place in encrypted connection mode. This ensures complete connection security and minimizes the risk of the theft of your personal data or information related to the payment.

What’s more, when making such a payment, we never have an insight into your personal data or account details, card numbers, etc. In addition, each transaction is recorded in the history of payment systems, so a clear trace in the system run by an institution independent of us remains after each payment.

How to recognize if the connection is encrypted? It’s simple – a padlock icon is displayed in the web browser’s address bar. Clicking this icon displays detailed information about the institution issuing the certificate and the identity of the company that uses this certificate. For maximum protection, this information is updated by the browser each time you visit our site.

Concurrently, we would like to inform you that no programs that violate the privacy of guests are installed on your computer when visiting our website. The only element installed in the guest computer are the so-called cookies that do not threaten the privacy of the Internet user, but are needed to complete the ordering process. Most modern web browsers allow you to delete cookies immediately after completing a visit to the website or informing the guest when new files are to be installed on your computer.

Do I need to register to place an order?

You do not need. It is possible to place an order without registering in our website, i.e., “as a guest”. You will be informed of your order by email address provided when placing the order.

Will I receive an invoice for my order?

YES. You will receive the purchase document along with the goods. You enter the invoice data at the stage of placing the order.

contact us

E-mail

office: inpeak@inpeak.pl
support: support@inpeak.pl

phone

+48 884 173 993 – technical support
+48 799 966 827 – orders / payments / cooperation

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