{"id":4689,"date":"2024-03-18T15:11:57","date_gmt":"2024-03-18T14:11:57","guid":{"rendered":"https:\/\/inpeak.pl\/shop-terms-and-conditions\/"},"modified":"2026-11-06T15:13:58","modified_gmt":"2026-11-06T14:13:58","slug":"shop-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/inpeak.pl\/es\/shop-terms-and-conditions\/","title":{"rendered":"Shop Terms and Conditions"},"content":{"rendered":"\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 1. GENERAL PROVISIONS<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The Online Store is available at the following internet address: www.inpeak.pl<\/li>\r\n\r\n\r\n\r\n<li>The owner of the Online Store is INPEAK sp. z o.o., ul. Zabrodzka 40 lok. 2, 52-336 Wroc\u0142aw, KRS: 0001214486, NIP: 8992809630, REGON: 366510542, e-mail address: <a href=\"mailto:info@inpeak.pl\">info@inpeak.pl<\/a>.<\/li>\r\n\r\n\r\n\r\n<li>These Regulations are addressed both to Customers who are Consumers and to Customers who are not Consumers who use the Online Store.<\/li>\r\n\r\n\r\n\r\n<li>Acceptance of these Regulations is voluntary, but necessary for the Customer to place an Order in the Online Store.<\/li>\r\n\r\n\r\n\r\n<li>The Regulations are made available free of charge by the Seller in the Online Store in a way that allows customers to read its content and record its content by printing or saving on an external medium.<\/li>\r\n\r\n\r\n\r\n<li>The information presented in the Online Store is only an invitation to conclude a contract within the meaning of art. 71 of the Civil Code, addressed by the Seller to customers, and not an offer in accordance with the provisions of the Civil Code.<\/li>\r\n\r\n\r\n\r\n<li>Whenever the following capitalized terms are used in the further part of the Regulations, they should be understood in the meaning given below, unless the context of their use clearly indicates otherwise:<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\r\n<ul class=\"wp-block-list\">\r\n<li><strong>BOK<\/strong>\u00a0\u2013 the Seller\u2019s Customer Service Office, which provides Customers with information on the activities conducted by the Online Store, in particular on the Products, the activities of the Online Store, the Regulations and current Promotional Actions, on working days, during the hours indicated in the Online Store in the \u201cContact\u201d tab , at the telephone numbers and e-mail address indicated therein.<\/li>\r\n\r\n\r\n\r\n<li><strong>PRICE<\/strong>\u00a0\u2013 the amount of gross remuneration (including tax) specified in Polish zlotys, due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The price does not include delivery costs, unless the terms of the Promotional Action in force at the time in the Online Store provide otherwise.<\/li>\r\n\r\n\r\n\r\n<li><strong>CUSTOMER<\/strong>\u00a0\u2013 (1) a natural person; or a legal person acting by an authorized person (2); or (3) an organizational unit without legal personality, which the law recognizes as having legal capacity; with full legal capacity. If the Customer is a natural person with limited legal capacity, he undertakes to obtain legally effective consent of his legal representative for the conclusion of the Service Provision Agreement \/ Sales Agreement and to show such consent at each request of the Seller, and in principle the Sales Agreements concluded as part of the Online Store are contracts commonly concluded in minor everyday matters.<\/li>\r\n\r\n\r\n\r\n<li><strong>CONSUMER<\/strong>\u00a0\u2013 a natural person who performs a legal transaction with an entrepreneur not related directly to his business or professional activity.<\/li>\r\n\r\n\r\n\r\n<li><strong>ENTREPRENEUR \u2013 CONSUMER<\/strong>\u00a0\u2013 A customer who is a natural person concluding a contract directly related to his business, when the content of this contract shows that it does not have a professional nature for him, resulting in particular from the subject of business activity, made available on the basis of the provisions of the Central Economic Activity Records and Information.<\/li>\r\n\r\n\r\n\r\n<li><strong>CART<\/strong>\u00a0\u2013 a service made available to every Customer who uses the Online Store, consisting in enabling him to easily place an Order for one or more Products, entering discount codes enabling a price reduction on the terms set out in separate Regulations of Promotional Actions, displaying a summary of the Prices of individual Products and all Products in total (in including shipping costs, if any). The basket collects the offers submitted by the Customer to conclude a Sales Agreement, i.e. within one Order, you can submit more than one offer to conclude a Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li><strong>NEWSLETTER<\/strong>\u00a0\u2013 an Electronic Service that allows all customers using it to receive cyclical information from the Seller, in particular about the Products, the Online Store, including news and Promotional Actions, to the e-mail address provided by the Customer, with the Customer\u2019s express consent.<\/li>\r\n\r\n\r\n\r\n<li><strong>PRODUCT<\/strong>\u00a0\u2013 a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller, against the payment of the Price. All Products presented in the Online Store are brand new.<\/li>\r\n\r\n\r\n\r\n<li><strong>PROMOTIONAL<\/strong>\u00a0<strong>ACTION<\/strong>\u00a0\u2013 special conditions of sale or provision of services, regulated on the terms expressed in the Online Store, proposed by the Seller at a specific time, which the Customer may use on the terms specified therein, such as, for example, reduction of the Price for the Product or Promotion Kit, discount code or reduction \/ no shipping costs. Details of the Promotional Action are regulated by the Regulations of the Promotional Action, in accordance with the information provided as part of the Online Store.<\/li>\r\n\r\n\r\n\r\n<li><strong>REGULATIONS<\/strong>\u00a0\u2013 this document specifying the rules for concluding Sales Agreements and the rules for the provision and use of services provided by the Seller via the Store for customers. The Regulations define the rights and obligations of the Customer and the Seller. In terms of services provided electronically, these Regulations are the regulations referred to in Art. 8 of the Act of July 18, 2002 on the provision of electronic services.<\/li>\r\n\r\n\r\n\r\n<li><strong>SELLER<\/strong>\u00a0\u2013 INPEAK sp. z o.o., ul. Zabrodzka 40 lok. 2, 52-336 Wroc\u0142aw, KRS: 0001214486, NIP: 8992809630, REGON: 366510542, <a href=\"mailto:info@inpeak.pl\">info@inpeak.pl<\/a> tel.: +48 535 534 505.<\/li>\r\n\r\n\r\n\r\n<li><strong>CONTENT<\/strong>\u00a0\u2013 text, graphic or multimedia elements (e.g. information about Products, photos of Products, promotional films, descriptions, comments), including works within the meaning of the Act on copyright and related rights and images of natural persons that are posted and disseminated in as part of the Online Store by the Seller, contractors of the Seller, the Customer or another person using the Online Store, respectively.<\/li>\r\n\r\n\r\n\r\n<li><strong>SALES AGREEMENT<\/strong>\u00a0\u2013 a sales agreement within the meaning of the Civil Code, regarding the sale by the Seller to the Customer of the Product for the payment of the Price plus any additional fees, including shipping costs, the terms of which are specified in particular in these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller accepts the Order on the terms set out in these Regulations. The Sales Agreement specifies in particular the Product, its main features, Price, shipping costs and other relevant conditions. Each Product is the subject of a separate Sales Agreement. The Seller, as part of the functionality of the Online Store, for objective (substantively justified) reasons, may reserve the conclusion of only one Agreement for several Products due to a direct relationship between the Products \u2013 e.g. a Promotional Kit, according to the Regulations of the Promotional Action.<\/li>\r\n\r\n\r\n\r\n<li><strong>ELECTRONIC SERVICE<\/strong>\u00a0\u2013 the provision of electronic services within the meaning of the Act of 18 July 2002 on the provision of electronic services by the Seller to the Customer via the Online Store, in accordance with the Service Provision Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules for using these services can be found in the regulations governing the provision of services by these entities.<\/li>\r\n\r\n\r\n\r\n<li><strong>ORDER<\/strong>\u00a0\u2013 Customer\u2019s declaration of will expressing the direct will to conclude a Distance Sale Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Sales Agreement and the Customer\u2019s data necessary for the possible conclusion and performance of the Sales Agreement. The order of each Product will be treated as an independent offer of the Customer to conclude a Sales Agreement (technical facilitation). During the Promotional Action, the Seller, as part of the functionality of the Online Store, may, for objective reasons, make the conclusion of one Sales Agreement for several Products as part of the Promotional Set conditional, due to the direct relationship between the Products. An order may be assigned one number and all offers will be processed simultaneously. Acceptance of the Order means conclusion of the Sales Agreement.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 2. RULES FOR USING THE ONLINE STORE<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The use of the Online Store may only take place on the terms and to the extent specified in the Regulations.<\/li>\r\n\r\n\r\n\r\n<li>Using the Online Store requires that the end device and the IT system used by the Customer meet the relevant technical requirements. The minimum technical requirements of the User\u2019s device enabling full and correct use of the Online Store:\r\n<ul class=\"wp-block-list\">\r\n<li>a device with access to the Internet;<\/li>\r\n\r\n\r\n\r\n<li>access to electronic mail (email);<\/li>\r\n\r\n\r\n\r\n<li>the latest version of a web browser with JavaScript enabled;<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>The Seller declares that he makes every effort to provide Users with permanent access to the Online Store and the Services provided. However, the Seller does not guarantee that the use of the Online Store will be without errors and technical breaks. The Seller reserves the right to suspend or limit access to the Online Store at any time, without prior notification to the Customers.<\/li>\r\n\r\n\r\n\r\n<li>The Seller is not responsible for the content and content of other websites and portals to which the Customer may be redirected using the links placed in the Online Store.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 3. ELECTRONIC SERVICES IN THE ONLINE STORE<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The Seller provides the following Electronic Services free of charge to customers via the Online Store:\r\n<ul class=\"wp-block-list\">\r\n<li>enabling Customers to place Orders, conclude Sales Agreements, on the terms set out in these Regulations;<\/li>\r\n\r\n\r\n\r\n<li>presenting customers with advertising content tailored to their interests;<\/li>\r\n\r\n\r\n\r\n<li>enabling customers to use the Cart services;<\/li>\r\n\r\n\r\n\r\n<li>enabling viewing of the Content placed on the Store;<\/li>\r\n\r\n\r\n\r\n<li>Newsletter<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>The use of the Cart begins when the Customer adds the first Product to the Cart.<\/li>\r\n\r\n\r\n\r\n<li>The basket is provided free of charge and is of a one-off nature and ends when the Order is placed through it or when the Customer ceases to place the Order through it earlier.<\/li>\r\n\r\n\r\n\r\n<li>The customer is obliged in particular to:\r\n<ul class=\"wp-block-list\">\r\n<li>provide only real, current and all necessary customer data in the forms provided as part of the Online Store;<\/li>\r\n\r\n\r\n\r\n<li>immediately update the data, including personal data, provided by the Seller\u2019s Customer in connection with the conclusion of the Service Provision Agreement or the Sales Agreement, in particular to the extent necessary for their proper performance, the Customer may change the data at any time by direct contact with the Seller;<\/li>\r\n\r\n\r\n\r\n<li>use the services and functionalities provided by the Seller in a way that does not interfere with the functioning of the Seller and the Online Store;<\/li>\r\n\r\n\r\n\r\n<li>use the services and functionalities provided by the Seller in a manner consistent with the provisions of applicable law, the provisions of the Regulations, as well as with the customs and rules of social coexistence adopted in a given area;<\/li>\r\n\r\n\r\n\r\n<li>use the services and functionalities provided by the Seller in a manner that is not inconvenient for other Customers and for the Seller;<\/li>\r\n\r\n\r\n\r\n<li>timely payment of the Price and other costs agreed by the Customer and the Seller in full;<\/li>\r\n\r\n\r\n\r\n<li>timely receipt of Products ordered using the method of delivery and cash on delivery;<\/li>\r\n\r\n\r\n\r\n<li>verification at the carrier (courier) that the goods have been delivered in full, without defects. In the event of damage to the goods by the carrier, a damage report should be drawn up and the Seller should be informed about it;<\/li>\r\n\r\n\r\n\r\n<li>not to provide or transfer within the Store any Content prohibited by the provisions of applicable law, in particular Content infringing the proprietary copyrights of third parties or their personal rights;<\/li>\r\n\r\n\r\n\r\n<li>not taking actions such as:\r\n<ul class=\"wp-block-list\">\r\n<li>sending or posting in the Online Store Content that violates the law (prohibition of posting unlawful content);<\/li>\r\n\r\n\r\n\r\n<li>undertaking IT activities or any other activities aimed at obtaining information not intended for the Customer, including data of other Customers, or interference with the principles or technical aspects of the Store\u2019s operation and payment processing;<\/li>\r\n\r\n\r\n\r\n<li>unauthorized modification of the Content provided by the Seller, in particular the prices or descriptions of Products provided in the Online Store;<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>Complaints related to the provision of Electronic Services may be submitted by e-mail or in writing to the address of the Seller.<\/li>\r\n\r\n\r\n\r\n<li>It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the occurrence of irregularities; (2) customer requests and (3) contact details of the complainant \u2013 this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.<\/li>\r\n\r\n\r\n\r\n<li>The response to the complaint by the Seller takes place immediately, no later than within 30 days from the date of its submission, unless a different deadline arises from the provisions of law or separate regulations.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 4. CONDITIONS FOR CONCLUDING A SALES AGREEMENT<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The main features of the service, taking into account the subject of the service and the method of communication with the Customer, are specified on the Product\u2019s website or otherwise appropriate for a given Product, as part of the Online Store.<\/li>\r\n\r\n\r\n\r\n<li>As part of the development of the Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for specific Products. In the case of placing several Orders at the same time, of which at least one of the above-mentioned restrictions applies, this may affect the availability of the methods of placing the Orders also for the remaining of them.<\/li>\r\n\r\n\r\n\r\n<li>The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order.<\/li>\r\n\r\n\r\n\r\n<li>The Seller allows the Customer to place an Order via the Online Store in the following manner, sequentially:\r\n<ul class=\"wp-block-list\">\r\n<li>The Customer adds the selected Product (s) to the Cart and then proceeds to the order form.<br \/>The customer chooses one of the delivery methods provided by the Seller.<\/li>\r\n\r\n\r\n\r\n<li>The Customer chooses the method of payment of the Price and any other total costs of the Sales Agreement indicated in the order form.<\/li>\r\n\r\n\r\n\r\n<li>The customer sends the Seller an Order (submits an offer), acceptance of the Regulations is required.<\/li>\r\n\r\n\r\n\r\n<li>When placing the Order, until the button confirming the order is pressed, the Customer has the option of correcting the entered data in the \u201cCart\u201d panel by adding or removing a given item from the Cart. Removal of an item may automatically remove another item from the Cart due to a direct relationship between the Products.<\/li>\r\n\r\n\r\n\r\n<li>Depending on the chosen method of payment, the Customer may be redirected to the website of an external payment service provider in order to make the payment.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>In response to the Order, the Seller immediately sends the Customer an automatic message to the e-mail address provided for this purpose by the Customer confirming receipt of the Order and commencement of its verification.<\/li>\r\n\r\n\r\n\r\n<li>After verifying the Order, without unjustified delay, the Seller sends the Customer a message to the e-mail address provided:\r\n<ul class=\"wp-block-list\">\r\n<li>confirmation of acceptance of one or more individual offers for Products submitted as part of the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order for the Products indicated in the message); or<\/li>\r\n\r\n\r\n\r\n<li>information about the inability to accept all offers for Products submitted as part of the Order due to non-payment, or<\/li>\r\n\r\n\r\n\r\n<li>information that the parcel was not picked up.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>The Sales Agreement is concluded upon confirmation of the offer (s), i.e. receipt by the Customer of the message referred to above in the scope of the Products indicated therein.<\/li>\r\n\r\n\r\n\r\n<li>If it is not possible to accept all or some of the offers submitted as part of the Order, BOK will contact the Customer in order to:\r\n<ul class=\"wp-block-list\">\r\n<li>inform the Customer about the impossibility of accepting all offers submitted as part of the Order to conclude a Sales Agreement; or<\/li>\r\n\r\n\r\n\r\n<li>confirmation by the Customer of the will to execute the Order in the part in which the Seller has agreed to accept offers to conclude a Sales Agreement. Then the Customer may cancel the entire Order (in the scope of all offers), which does not violate his right to withdraw from the contract. Cancellation of the Order by the Customer releases the Seller from the obligation to perform it. In the event of cancellation of the Order, the relevant applies below.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>If it is not possible to accept the offers \/ s submitted as part of the Order, the Sales Agreement in the scope of the Products indicated by BOK is not concluded, and the Seller shall immediately, not later than within 14 days, return the payments made by the Customer to the extent to which the Sales Agreement does not has been concluded.<\/li>\r\n\r\n\r\n\r\n<li>Independently, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address or SMS provided by the Customer or by contacting by phone.<\/li>\r\n\r\n\r\n\r\n<li>The Seller strives to ensure the availability of all Products and the implementation of the Sales Agreement. The order fulfillment time in the case of the Customer choosing payment by bank transfer or payment card is counted from the moment the Seller&#8217;s bank account is credited. In the event of the inability to perform the service and in other situations specified by law, the relevant provisions of the Civil Code may apply, including art. 493-495 of the Civil Code, in particular regarding the obligation to immediately return the benefit to the Consumer.<\/li>\r\n\r\n\r\n\r\n<li>The total value of the Order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. The Seller may, within a period of his choice, set the threshold for the minimum Order value for which the shipment of the Products is free. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if the amount of these fees cannot be determined \u2013 the Customer is informed about the obligation to pay them. when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li>Promotional Actions in force in the Online Store cannot be combined, unless the provisions of the Promotion expressly provide otherwise.<\/li>\r\n\r\n\r\n\r\n<li>Each of the Promotional Actions carried out has the relevant Promotional Action Regulations. If a Promotional Action is in force, the provisions of the Regulations of the Promotional Action shall take precedence over the provisions of these Regulations. In matters not covered by the Regulations of the Promotional Campaign, the provisions of these Regulations shall apply.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 5. METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The Seller provides the Customer with various methods of payment under the Sales Agreement, in particular:<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\r\n<ul class=\"wp-block-list\">\r\n<li>by transfer to the Seller\u2019s bank account;<\/li>\r\n\r\n\r\n\r\n<li>electronic payments and card payments \r\n<ul class=\"wp-block-list\">\r\n<li>Visa,<\/li>\r\n\r\n\r\n\r\n<li>Visa Electron,<\/li>\r\n\r\n\r\n\r\n<li>Mastercard,<\/li>\r\n\r\n\r\n\r\n<li>MasterCard Electronic,<\/li>\r\n\r\n\r\n\r\n<li>Maestro via authorized external services, in accordance with the information provided in the Online Store. The entity providing online payment services for card payments is Autopay S.A.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 6.COST, METHODS AND DELIVERY TIME OF THE PRODUCT<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The currently available methods and delivery costs of the Product are indicated to the Customer when placing Orders in the Online Store in the Cart, and thus when the Customer expresses the will to be bound by the Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li>Product delivery is possible only within the territory of European Union countries.<\/li>\r\n\r\n\r\n\r\n<li>The available delivery methods may depend on the payment method or Product selected by the Customer. The available delivery methods may change in the case of placing several Orders at the same time, in particular due to the Products covered by them.<\/li>\r\n\r\n\r\n\r\n<li>The total time of waiting for the Customer to receive the Product (delivery date) consists of the time of preparing the Order for shipment by the Seller, which is usually from 2 to 4 working days, not more than 10 working days. and the time of delivery of the Product by the carrier.<\/li>\r\n\r\n\r\n\r\n<li>The Seller offers the following forms of free delivery within the EU:\r\n<ul class=\"wp-block-list\">\r\n<li>DPD courier<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>The Seller offers the following forms of paid delivery worldwide:\r\n<ul class=\"wp-block-list\">\r\n<li>DHL Express (price determined individually depending on the country and weight)<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 7. PRODUCT COMPLAINTS<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>A Customer who is a Consumer is entitled to submit a complaint concerning the purchased Product. The rights set out in this paragraph also apply to a Customer who is a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person (an entrepreneur with consumer rights, referred to in Article 7aa of the Polish Act on Consumer Rights).<\/li>\r\n\r\n\r\n\r\n<li>The basis and scope of the Seller\u2019s liability towards the Consumer where the Product sold is not in conformity with the Sales Agreement are set out in the provisions of Chapter 5a of the Polish Act of 30 May 2014 on Consumer Rights.<\/li>\r\n\r\n\r\n\r\n<li>Products offered in the Online Store may be covered by a manufacturer\u2019s warranty. In such a case, the detailed warranty terms are set out in the warranty card enclosed with the Product.<\/li>\r\n\r\n\r\n\r\n<li>The Seller is obliged to deliver to the Customer a Product that is in conformity with the concluded contract.<\/li>\r\n\r\n\r\n\r\n<li>A complaint may be submitted by the Customer:\r\n<ul class=\"wp-block-list\">\r\n<li>in writing to the Seller\u2019s address: ul. Szczeci\u0144ska 17, 54-517 Wroc\u0142aw, Poland;<\/li>\r\n\r\n\r\n\r\n<li>electronically, by e-mail to: <a href=\"mailto:support@inpeak.pl\">support@inpeak.pl<\/a>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>It is advisable to deliver the Product to the Seller together with the complaint so that it can be examined. The Seller shall respond to the complaint without undue delay, no later than within 14 days of its receipt. The Seller shall provide the response to the complaint to the Consumer on paper or on another durable medium. If the Seller has not responded to the complaint within that period, the complaint shall be deemed to have been acknowledged as justified.<\/li>\r\n\r\n\r\n\r\n<li>If the Product is not in conformity with the Sales Agreement, the Consumer may request its repair or replacement. The Seller may carry out a replacement where the Consumer requests repair, or carry out a repair where the Consumer requests replacement, if bringing the Product into conformity with the Sales Agreement in the manner chosen by the Consumer is impossible or would entail excessive costs for the Seller. If the impossibility or the excessive nature of the costs concerns both repair and replacement, the Seller may refuse to bring the Product into conformity with the Sales Agreement \u2013 in such a case the Consumer is entitled to the rights set out in section 9 below. When assessing whether the costs are excessive, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Product with the Sales Agreement, the value of a Product in conformity with the Sales Agreement and the inconvenience caused to the Consumer as a result of the change of the manner of, or the refusal of, bringing the Product into conformity with the Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li>The Seller shall carry out the repair or replacement within a reasonable time from the moment the Consumer informed the Seller of the lack of conformity of the Product with the Sales Agreement, and without significant inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which the Consumer acquired it. The costs of the repair or replacement, including in particular the costs of postage, carriage, labour and materials, shall be borne by the Seller.<\/li>\r\n\r\n\r\n\r\n<li>The Consumer may make a declaration on a reduction of the Price or on withdrawal from the Sales Agreement where at least one of the following situations has occurred:\r\n<ul class=\"wp-block-list\">\r\n<li>the Seller has refused to bring the Product into conformity with the Sales Agreement in accordance with section 7 above;<\/li>\r\n\r\n\r\n\r\n<li>the Seller has failed to bring the Product into conformity with the Sales Agreement in accordance with section 8 above;<\/li>\r\n\r\n\r\n\r\n<li>the lack of conformity of the Product with the Sales Agreement persists, even though the Seller has attempted to bring the Product into conformity with the Sales Agreement;<\/li>\r\n\r\n\r\n\r\n<li>the lack of conformity of the Product with the Sales Agreement is so significant that it justifies an immediate reduction of the Price or withdrawal from the Sales Agreement;<\/li>\r\n\r\n\r\n\r\n<li>it is clear from the Seller\u2019s statement or from the circumstances of the case that the Seller will not bring the Product into conformity with the Sales Agreement within a reasonable time or without significant inconvenience to the Consumer.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>The reduced Price must remain in such proportion to the Price resulting from the contract as the value of the Product not in conformity with the Sales Agreement remains to the value of the Product in conformity with the Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li>The Consumer may not withdraw from the Sales Agreement if the lack of conformity of the Product with the Sales Agreement is immaterial. The lack of conformity of the Product with the Sales Agreement is presumed to be material.<\/li>\r\n\r\n\r\n\r\n<li>If the lack of conformity with the Sales Agreement concerns only some of the Products delivered under the Sales Agreement, the Consumer may withdraw from the Sales Agreement only in respect of those Products, and also in respect of other Products acquired together with the Products not in conformity with the Sales Agreement, if the Consumer cannot reasonably be expected to agree to keep only the Products that are in conformity with the Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li>The Seller shall refund to the Consumer the amounts due as a result of the reduction of the Price without undue delay, no later than within 14 days of receipt of the Consumer\u2019s declaration on the reduction of the Price.<\/li>\r\n\r\n\r\n\r\n<li>In the event of withdrawal from the Sales Agreement, the Consumer shall return the Product to the Seller without undue delay and at the Seller\u2019s expense, to the address: ul. Szczeci\u0144ska 17, 54-517 Wroc\u0142aw, Poland. The Seller shall refund the Price to the Consumer without undue delay, no later than within 14 days of receipt of the Product or of proof of its return, using the same means of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for the Consumer.<\/li>\r\n\r\n\r\n\r\n<li>If, in order to examine the complaint or to exercise the Consumer\u2019s rights arising from the lack of conformity of the Product with the Sales Agreement, it is necessary to deliver, repair or replace the Product, the Consumer shall make the Product available to the Seller, who shall collect it at the Seller\u2019s own expense.<\/li>\r\n\r\n\r\n\r\n<li>It is recommended that the Customer include in the description of the complaint: (1) information and circumstances concerning the subject matter of the complaint, in particular circumstances indicating the lack of conformity of the Product with the Sales Agreement; (2) a request for repair or replacement, or alternatively a declaration on a reduction of the Price or on withdrawal from the Sales Agreement; and (3) the contact details of the person submitting the complaint \u2013 this will facilitate and speed up the handling of the complaint by the Seller. The requirements set out in the preceding sentence are recommendations only and do not affect the validity of a complaint submitted without them.<\/li>\r\n\r\n\r\n\r\n<li>The Seller is liable for the lack of conformity of the Product with the Sales Agreement if the lack of conformity existed at the time of delivery of the Product and became apparent within two years of the date on which the Product was delivered to the Customer.<\/li>\r\n\r\n\r\n\r\n<li>The Seller is not liable for the lack of conformity of the Product with the Sales Agreement in respect of a specific feature of the Product if the Consumer was expressly informed, at the latest at the time of conclusion of the Sales Agreement, that this feature deviates from the requirements of conformity with the contract, and expressly and separately accepted the absence of that feature.<\/li>\r\n\r\n\r\n\r\n<li>With regard to Products with digital elements within the meaning of Article 2 point 5b of the Polish Act on Consumer Rights, the Seller is liable for the lack of conformity with the Sales Agreement of digital content or a digital service supplied continuously, which occurred or became apparent during the period in which they were to be supplied under the Sales Agreement. That period may not be shorter than two years from the delivery of the Product with digital elements.<\/li>\r\n\r\n\r\n\r\n<li>In the case of Products with digital elements within the meaning of Article 2 point 5b of the Polish Act on Consumer Rights, if the Consumer fails to install, within a reasonable time, the updates supplied, including security updates, which are necessary to keep those Products in conformity with the Sales Agreement, the Seller shall not be liable for the lack of conformity with the Sales Agreement of the Product with digital elements resulting solely from the failure to install those updates, provided that:\r\n<ul class=\"wp-block-list\">\r\n<li>the Consumer was informed of the need to install the update and of the consequences of failing to install it;<\/li>\r\n\r\n\r\n\r\n<li>the failure to install the update or its incorrect installation did not result from errors in the installation instructions.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n\r\n<li>Subject to the Customers referred to in the second sentence of section 1, the Seller\u2019s statutory liability for defects (r\u0119kojmia) in the Product towards Customers who are not Consumers is excluded to the fullest extent permitted by the applicable provisions of law.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 8. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS,<br \/>AS WELL AS RULES OF ACCESS TO THESE PROCEDURES<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The use of extrajudicial means of dealing with complaints and redress is voluntary. The following provisions are informative and do not constitute an obligation of the Seller to use out-of-court dispute resolution. The Seller\u2019s declaration of consent or refusal to participate in the out-of-court resolution of consumer disputes is submitted by the Seller on paper or other durable medium if the dispute has not been resolved as a result of the complaint submitted by the Consumer.<\/li>\r\n\r\n\r\n\r\n<li>The rules of conducting proceedings regarding out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this respect are specified separately in the provisions of law (including in particular in the Act of 23 September 2016 on out-of-court resolution of consumer disputes) or in the regulations applied by relevant entities competent in in the field of resolving consumer disputes. Detailed information on the possibility for the Customer who is a Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures may be available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, in particular also at the following internet address of the Office of Competition and Consumer Protection https:\/\/www.uokik.gov.pl\/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection keeps an open register of entities authorized to conduct proceedings regarding out-of-court resolution of consumer disputes.<\/li>\r\n\r\n\r\n\r\n<li>The Customer who is a Consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:\r\n<ul class=\"wp-block-list\">\r\n<li>The customer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection, with a request to settle a dispute arising from the concluded Sales Agreement.<\/li>\r\n\r\n\r\n\r\n<li>The customer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection, with a request to initiate mediation proceedings regarding out-of-court dispute resolution between the Customer and the Seller.<br \/>The customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).<\/li>\r\n\r\n\r\n\r\n<li>At https:\/\/ec.europa.eu\/consumers\/odr, the European Commission provides a platform for online consumer dispute resolution. The seller is currently not participating in this voluntary alternative dispute resolution procedure.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 9. THE RIGHT TO WITHDRAW FROM THE CONTRACT<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The right to withdraw from the contract in the case of purchases made by Customers who are Consumers or Entrepreneurs \u2013 Consumers is specified in detail in the document called \u201cReturn Policy of the Online Store www.inpeak.pl\u201d, available on the Website, which is an integral part of these Regulations.<\/li>\r\n\r\n\r\n\r\n<li>The Seller shall refund the payment using the same method of payment as used by the Consumer or Consumer-Entrepreneur, unless the Consumer or Consumer-Entrepreneur has expressly agreed to a different method of refund which does not involve any costs for them.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 10. INTELLECTUAL PROPERTY RIGHTS<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>All rights to the Online Store, in particular proprietary copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller, belong to the Seller , and their use may only be in accordance with the Regulations.<\/li>\r\n\r\n\r\n\r\n<li>It is forbidden to copy, duplicate, modify, reproduce or distribute any part of the Online Store, Service or its elements without the prior written consent of the Seller, except as expressly permitted by the provisions of applicable law and these Regulations. The Seller may take steps, including in court proceedings, to protect their own interests and the interests of the Online Store customers.<\/li>\r\n\r\n\r\n\r\n<li>The rights to use, copy and distribute the data available on the website are subject to the provisions of the Act of February 4, 1994 on copyright and related rights.<\/li>\r\n\r\n\r\n\r\n<li><strong>The use of the data of the Online Store for commercial purposes may take place after prior notification of the Seller and obtaining its written consent.<\/strong><\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 11. PROTECTION OF PERSONAL DATA. PROTECTION OF PERSONAL DATA<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The rules for the protection of personal data are specified in the \u201cPrivacy Policy\u201d document available at www.inpeak.pl.<\/li>\r\n\r\n\r\n\r\n<li>The rules for the use of cookies on the Website are specified in the \u201cCookie Policy\u201d document available at www.inpeak.pl.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 12. PROVISIONS RELATING TO CUSTOMERS WHO ARE NOT CONSUMERS<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>This 12 point of the Regulations and the provisions contained therein apply only to Customers who are not Consumers and Entrepreneurs \u2013 Consumers.<\/li>\r\n\r\n\r\n\r\n<li>Upon the release of the Product by the Seller to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product are transferred to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for any loss, defect or damage to the Product arising from its acceptance for transport until it is delivered to the Customer, and for delay in transporting the shipment.<\/li>\r\n\r\n\r\n\r\n<li>Pursuant to Art. 558 \u00a7 1 of the Civil Code, the Seller\u2019s liability under the warranty for the Product towards the Customer who is not a Consumer is excluded.<\/li>\r\n\r\n\r\n\r\n<li>Neither the Seller nor its employees, authorized representatives and proxies shall be liable to the Customer, its subcontractors, employees, authorized representatives and \/ or proxies for any damage, including loss of profits, unless the damage was caused intentionally by them.<\/li>\r\n\r\n\r\n\r\n<li>In each case of determining the liability of the Seller, its employees, authorized representatives and \/ or proxies, this liability towards the Customer who is not a Consumer, regardless of its legal basis, is limited \u2013 both as part of a single claim, as well as for all claims in total \u2013 up to the amount of the Price paid and delivery costs under the last Sales Agreement, but not more than up to the amount of PLN 1,000.<\/li>\r\n\r\n\r\n\r\n<li>Any disputes arising between the Seller and the Customer who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller.<\/li>\r\n\r\n\r\n\r\n<li>With regard to Customers who are not Consumers, the Seller may amend the Regulations at any time on the basis of generally applicable law.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00a7 13. FINAL PROVISIONS<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>The Regulations enter into force on September 24, 2021<\/li>\r\n\r\n\r\n\r\n<li>These Regulations have been drawn up in Polish. In the event of any discrepancies between the language versions, the Polish version shall prevail.<\/li>\r\n\r\n\r\n\r\n<li>In matters not covered by these Regulations, the provisions of generally applicable law shall apply.<\/li>\r\n\r\n\r\n\r\n<li>Unless the mandatory provisions of law provide otherwise, the law applicable to the settlement of any disputes arising under these Regulations is Polish law.<\/li>\r\n\r\n\r\n\r\n<li>In the event that the regulations of the mandatory law of the country of the Customer\u2019s habitual residence provide for more favorable conditions for him than the provisions of Polish law and the provisions of these Regulations, the provisions of the law of the country of the Customer\u2019s habitual residence will apply.<\/li>\r\n\r\n\r\n\r\n<li>Unless the applicable law provides otherwise, the settlement of any disputes arising between the Seller and the Customer shall be submitted to the competent Polish courts having jurisdiction over the seat of the Seller.<\/li>\r\n\r\n\r\n\r\n<li>The content of these Regulations may change. The Online Store will inform about any changes by posting information on the Online Store website.<\/li>\r\n<\/ol>\r\n","protected":false},"excerpt":{"rendered":"<p>\u00a7 1. GENERAL PROVISIONS \u00a7 2. RULES FOR USING THE ONLINE STORE \u00a7 3. ELECTRONIC SERVICES IN THE ONLINE STORE \u00a7 4. CONDITIONS FOR CONCLUDING A SALES AGREEMENT \u00a7 5. METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT \u00a7 6.COST, METHODS AND DELIVERY TIME OF THE PRODUCT \u00a7 7. PRODUCT COMPLAINTS \u00a7 8. EXTRAJUDICIAL METHODS [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4689","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/pages\/4689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/comments?post=4689"}],"version-history":[{"count":5,"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/pages\/4689\/revisions"}],"predecessor-version":[{"id":34103,"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/pages\/4689\/revisions\/34103"}],"wp:attachment":[{"href":"https:\/\/inpeak.pl\/es\/wp-json\/wp\/v2\/media?parent=4689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}